Important Notice
Because VizRise sells digital subscription services, credits, and AI generation that can be consumed immediately after purchase, refunds are not automatic. We review requests case by case using account activity, billing records, and service delivery logs.
Overview
- Request Window: Refund requests should be submitted within 7 days of the original charge or renewal date
- Case-by-Case Review: We review refund requests based on billing accuracy, service availability, and whether the paid period was used
- Original Payment Method: Approved refunds are returned to the original payment method
When Refunds Are Usually Approved
We will generally approve or seriously consider refunds in the following situations:
Technical Issues
You experienced a persistent technical issue that prevented normal use of the paid service, and we could not resolve it within a reasonable timeframe.
Service Failure
Our core paid functionality was unavailable or materially failed to work as described.
Duplicate Charges
You were charged more than once for the same transaction or renewal.
Billing Errors
You were charged the wrong amount or the wrong plan.
Recent Renewal With No Use
A subscription renewed recently, the renewed period was not used, and you contacted us promptly.
When Refunds Are Usually Not Approved
- Change of mind after meaningful use of the paid period
- Refund requests sent more than 7 days after the original charge or renewal date
- The account consumed paid credits, created paid outputs, or otherwise used the renewed billing period in a meaningful way
- Failure to cancel before renewal when the renewed period has already been used
- Dissatisfaction based only on preference, taste, or expected output differences where the service itself worked
- Abuse, fraud, chargeback threats, or repeated refund requests after prior goodwill refunds
- Violation of our Terms of Service resulting in suspension or termination
How We Evaluate Unused Periods
For subscription renewals and plan purchases, we may review internal records to determine whether the paid period was used.
- Credits consumed from the paid period
- Image, video, music, voice, export, or other paid generation activity
- Billing and renewal timestamps
- Support history and prior refund history
This helps us distinguish between unused renewals, genuine billing issues, and normal paid usage.
How to Request a Refund
If you believe you qualify for a refund, please follow these steps:
1. Contact Us Within 7 Days
Send an email to support@vizrise.com within 7 days of the charge or renewal you want reviewed.
2. Provide Required Information
Include the following in your email:
- Your account email address
- Order or transaction ID
- Date of purchase or renewal
- Detailed reason for the request
- Screenshots or evidence of the issue, if applicable
3. Wait for Review
Our team will review your request, including usage and billing records, and respond as soon as reasonably possible.
Refund Processing
Processing Time
Approved refunds are typically reviewed within 5 business days, and payment providers may take an additional 5 to 10 business days to post the refund.
Refund Method
Refunds are issued to the original payment method only.
Subscription Cancellation
You may cancel your subscription at any time to stop future renewals.
- Cancellation stops future billing but does not automatically create a refund
- If a recent renewal was not used, you may still submit a refund request within the request window above
- If a refund is approved, we may also cancel the active subscription to prevent future billing
To cancel, use your account billing controls or contact support@vizrise.com.
Contact Information
For refund requests or questions about this policy, please contact us:
- Email: support@vizrise.com
- Website: vizrise.com
- Location: Hong Kong
This refund policy is subject to change. We may post updated versions on this page or notify users through the website when material changes are made.